Shipping policy

At Xotic, we aim to deliver your favorite fragrances safely and promptly right to your doorstep. Please read our shipping policy carefully to understand how we process and deliver your orders within Pakistan.

1. Shipping Partners

We deliver orders through trusted courier services, including:

  • Leopards Courier Service

  • TCS Courier

  • M&P (Muller & Phipps)

We automatically select the most suitable courier partner based on your location, delivery speed, and service availability.

2. Delivery Time

  • Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, etc.):
    Estimated delivery within 2–4 working days after order confirmation.

  • Other Cities / Remote Areas:
    Estimated delivery within 4–7 working days, depending on courier coverage and accessibility.

Please note that delivery timelines may be affected during public holidays, sales, or extreme weather conditions.

3. Order Processing

  • Orders are processed within 24–48 hours after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an SMS or email confirmation once your order has been dispatched, along with your tracking number.

4. Shipping Charges 

  • Free Shipping: Right now we are offering free shipping services on our products.

5. Cash on Delivery (COD)

We offer Cash on Delivery across Pakistan through Leopards, M&P, and TCS.

  • Please ensure that you provide the exact amount at the time of delivery.

  • If you fail to accept the order without a valid reason, future COD orders may be restricted.

6. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via SMS or email.
You can track your parcel directly on your courier’s website:

7. Damaged or Lost Parcels

If your parcel arrives damaged, leaked, or tampered with, please do not accept it and immediately contact our support team at xotic.business.online@gmail.com and whatsapp at 0334-5756865 with your order details and photos of the issue.
In case of a lost shipment, we will coordinate with the courier company to resolve the matter and arrange a replacement or refund if applicable.

8. International Shipping

Currently, we only deliver within Pakistan. International shipping will be introduced soon  stay tuned for updates on our website and social media.

9. Contact Us

For questions or concerns about your delivery, please reach out to:
📧 Email: xotic.business.online@gmail.com
📞 WhatsApp / Helpline: 0334-5756865 , 0331-3330461
Instagram / Facebook / Tiktok: xotic.online